Jun 11, 2012 Solved: Hi, I have a customer running a cluster of five CUCM 8.6(2)SU1 servers on MCS7835-I3 hardware - see full details below: admin:show version active Active Master Version: 8.6.2.21900-5 Active Version Installed Software Options. Cisco CUCM 8.6 Paging Group. This person is a verified professional. Verify your account to enable IT peers to see that you are a professional. Get answers from your peers along with millions of IT pros who visit Spiceworks. Does anyone know if it is possible in CUCM 8.6 to setup a paging group? Ex: I pick up the phone, dial the paging group. Cisco IP Communicator 8.6. Cisco Unified Communications Manager (CUCM) 8.x. The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
We use cucm 9.1 here and I just changed the MOH the other day. These instructions may not be exactly for 8.6 but they should be close. The thing to remember is you should use restart and not reset when resetting the phones. I will mark it in the instructions where I am talking about resetting will kick everyone off of the phones even if they are in a call. Restarting will try to preserve the call and restart when the hang up.
Best if the file is a .wav file
Adding a audio file
Media resources | MOH Audio File Management
Upload file
Choose file. (Can be uploaded directly from the users PC that is logged into CUCM)
Adding the audio file to the audio source
Media resources | Music on Hold Audio Source
Select Add New
Select a MOH Audio Stream Number from the drop down
Select the Audio file within the MOH Audio Source File
Create a name for the file in the MOH Audio Source Name
Select save and the page should list the file status and should also populate the other audio files that are being used.
Adding the audio file to all phones
Bulk Administration | Phones | Update Phones | Query
Find Phones where (device name) (begins with)sepclick find
Click next in the upper left hand corner
Go to drop downs for
User Hold MOH Audio Source
Network Hold MOH Audio Source
Select the audio file you want to use
Scroll to the bottom of the page
In the Job Information section ensure run later is selected
Select submit
Best to do want follows during a off hours..
Go to Bulk Administration | Job Scheduler
The job should be listed and under status it should be on hold.
When the time comes select the job then select (Activate Selected)
When the job says completed all of the phones need to be reset. May take a few minutes.
Go to Device | Phone
Find Phone where (device name) (begins with)sepclick find. (All phone names should start with sep. then followed by the mac address.)
Expand Rows per page to Max. (250)
Select all phones then select (Reset Selected) at the top of the page. (('Here is where you want to choose restart')).
Cached
Scroll to the bottom of the page and select page 2 and repeat.
Cisco Unified Communications Manager 8.6
Hope this helps.