- Skype For Business Appear Offline App
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- Skype For Business Appear Offline
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With the latest update of Skype for Business 2016 MSO (16.0.8625.2121), the options for Apper Offline no longer work. I checked the registry entries in Computer HKEYLOCALMACHINE SOFTWARE Policies Microsoft Office 16.0 Lync and they are still there. Contacts in Skype for Business Online appear to be offline or aren't searchable Introduction. This article describes how to troubleshoot the following Skype for Business Online (formerly Lync Online) issues: Contacts seem to be offline in Skype for Business, or they have a status of 'presence unknown.'
Contacts seem to be offline in Skype for Business, or they have a status of 'presence unknown.' You can't search the address book in Skype for Business. Skype for Business Online contacts are lost or missing, or the contacts list isn't updated.
Skype for Business shows whether a person is available online, in a meeting, offline, or another indicator. As the admin for everyone in your business, you can choose who sees their online presence in Skype for Business. Using the Skype for Business admin center. Go to the admin center Admin centers Skype for Business. You are now ready to start using Skype for Business on Mac. To join a meeting, see Join a Skype for Business meeting. Sign out of Skype for Business on Mac. On the menu bar, click Skype for Business, and then click Sign Out. After you sign out, you cannot send or receive messages, and you appear offline to other people.
-->Important
Skype for Business Online will be retired on July 31, 2021. If you haven't upgraded your Skype for Business Online users to Microsoft Teams before that date, they will be automatically scheduled for an assisted upgrade. If you want to upgrade your organization to Teams yourself, we strongly recommend that you begin planning your upgrade path today. Remember that a successful upgrade aligns technical and user readiness, so be sure to leverage our upgrade guidance as you navigate your journey to Teams.
Important
The Microsoft Teams admin center has replaced the Skype for Business admin center (Legacy portal). All settings for managing Skype for Business are now in the Teams admin center. You must be assigned the Azure AD admin role of Global admin or Skype for Business admin to manage Skype for Business features in the Teams admin center. To learn more, see Manage Skype for Business settings in the Microsoft Teams admin center.
By default, anyone who can communicate with one of the people in your organization using Skype for Business can also see whether that person is online. Skype for Business shows whether a person is available online, in a meeting, offline, or another indicator.
As the admin for everyone in your business, you can choose who sees their online presence in Skype for Business.
Using the Skype for Business admin center
Go to the admin center > Admin centers > Skype for Business.
In the Skype for Business admin center, choose organization.
Under presence privacy mode, select one of the following settings, and then choose Save.
| Setting | Who can view a user's presence |
|---|---|
| Automatically display presence information | Any Skype for Business user in your business who has not been added to a person's External or Blocked list will be able to see that person's online presence. |
| Display presence information only to a user's contacts | Anyone in a person's Contacts list who they have not added to their External or Blocked list. Individuals can override your default settings in their Skype for Business app: Settings > Tools > Options. |
For information about what your users can change in Skype for Business, see these articles:
Related topics
Skype for Business is able to integrate with Exchange to provide a robust user experience. When Skype for Business and Exchange are unable to communicate, usability is reduced.
Contact(s) seem to be offline in Skype for Business
Ensure that the contact is not blocked.
- In the main Skype for Business window, select Relationships
- Expand the Blocked Contacts group, and then verify that the offline contact isn't blocked
Note: If a contact blocks you, that contact will be displayed as offline in your contact list
After you add a new public IM Connectivity (PIC) contact or a new federated contact to your list, that contact will appear to be offline until the contact accepts the request. Verify That;
- Federation is enabled
- Federation with Skype is enabled for contacts outside of Skype for Business
You can't search the global address list by using Skype for Business
Skype For Business Appear Offline App
Skype for Business address book and GAL lookups are performed through web requests only. Skype for Business doesn't download or save a local copy of the address book. This reduces the load on the servers and provides the most up-to-date information possible when you perform a contact search. When you try to search the address book Skype for Business, you receive one of the following error messages:
“Cannot synchronize with the corporate address book. This may be because the proxy server setting in your web browser does not allow access to the address book. If the problem persists, contact your system administrator.”
Or
“The address book is preparing to synchronize. Search results might not be current.”
Verify connectivity to Exchange Web service is available. To do this, follow these steps:
- In the notification area on the right side of the taskbar, Hold down the Ctrl key and right-click the Skype for business icon
- Select Configuration Information, a new window will open.
- Verify that the EWS Status OK is present
- Verify that MAPI Status OK is present
Skype For Business Appear Offline Page
If Present: no action needed
If EWS not deployed or missing: Work with the Exchange administrator to ensure Autodiscover and EWS are set up correctly.
Skype For Business Appear Offline
- Open a web browser and navigate to the EWS External URL. If the URL ends in WSSecurity, omit that from the address.
If Successful: You will be prompted for credentials
Skype For Business Appear Offline To One Person
If Unsuccessful: Work with the Exchange administrator to ensure Autodiscover and EWS are set up correctly.